Contact support
Send the order number and explain the issue.
Return eligibility & problem resolution
Returns & Refunds
Use this page to understand what evidence is needed, how customized products affect eligibility and why customers must contact support before returning a parcel.
Start with evidence
Report the Issue Before Returning the Item
Provide evidence
Add photos of the item, tag, package or incorrect printing.
Receive instructions
Support confirms the available remedy and return route.
Complete the resolution
Follow the approved replacement, return or refund steps.
✓
Potentially Eligible
Unused, unworn and unwashed standard items in original condition, subject to the confirmed return window and instructions.
!
Needs Review
Size mistakes, late change requests, missing packaging or items outside the stated return period.
×
Usually Restricted
Personalized name/number items, worn or washed products, deliberate damage and returns sent without approval.
Wrong, damaged or defective
Document the Item Clearly
- Photo of the full front and back.
- Close-up of damage or incorrect detail.
- Size tag and product label.
- Outer packaging and shipping label.
- Order number and checkout email.
Do not wash, repair or modify the product before the case is reviewed.
Personalized products
Customization Changes Return Eligibility
A correctly produced custom name, number, patch or team-order item cannot normally be placed back into general stock. Customers should review spelling, number, size and patch before production.
The final live policy must state the exact return window, destination, shipping-cost responsibility and cancellation cut-off used by operations.
Possible resolutions
Return, Replacement, Partial Remedy or Refund
Replacement
Used when a verified incorrect or defective item can be remade.
Return
Used when an eligible standard item must be sent back under approved instructions.
Partial remedy
May be offered when the issue is limited and the customer chooses to keep the item.
Refund
Issued after the case meets the confirmed policy and required checks.
Common questions
Returns & Refunds FAQ
Contact support with the order number, item name, reason and clear photos where relevant. Wait for instructions before sending anything back.
Name, number, patch and other personalized items may have restricted return eligibility unless the item is defective or does not match the confirmed customization.
Contact support promptly. Eligibility depends on item condition, customization and the return rules confirmed for the order.
Provide clear photos of the outer package, item, tag, damage or incorrect detail, plus the order number.
Approved refunds should be returned through the eligible original payment route or another method confirmed in writing when the original route is unavailable.
Still need help?
Send the order number, product link or question to KKSET support.